Website Terms and Conditions

Terms and Conditions

Privacy Policy

To see our full Privacy Policy click here.

Orders

If you purchase a product or service from ROEBUCK-JONES AND ASSOCIATES PTY LTD ACN 161 597 744 ABN 20 161 597 744, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes only and to fill your orders. If we have difficulty processing your order, we will use this information to contact you.

Communications

ROEBUCK-JONES AND ASSOCIATES PTY LTD uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing our Customer Service team at support@elizabethroebuckjones.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ROEBUCK-JONES AND ASSOCIATES PTY LTD may at its discretion use other third parties to provide essential services on this website or for business processes. We may share your details as necessary for the third party to provide that service. Third parties are prohibited from using your personally identifiable information for any other purpose.

ROEBUCK-JONES AND ASSOCIATES PTY LTD does not share any information with third parties for any unknown or unrelated uses.

Legal

ROEBUCK-JONES AND ASSOCIATES PTY LTD reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the ROEBUCK-JONES AND ASSOCIATES PTY LTD site to external entities are not covered within this policy. The terms and conditions set out in this statement only cover the domain name of ElizabethRoebuckJones.com

Changes to Privacy Policy

If ROEBUCK-JONES AND ASSOCIATES PTY LTD decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Payment Policy

ROEBUCK-JONES AND ASSOCIATES PTY LTD uses the eway.com.au Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions are secured payments with a valid SSL Certificate covering this domain.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by ROEBUCK-JONES AND ASSOCIATES PTY LTD or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all major Australian banks.
  • eWAY at no time handles your funds; all funds are directly transferred from your credit card to the merchant account held by ROEBUCK-JONES AND ASSOCIATES PTY LTD.

For more information about eWAY and online credit card payments, please visit eWAY.com.au

Delivery Policy

Physical Goods

After purchasing online, ROEBUCK-JONES AND ASSOCIATES PTY LTD will send you an email confirmation from ElizabethRoebuckJones.com containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 24 hours; however if goods are unavailable or out of stock, delivery will take a longer. If you wish to query a delivery please contact our Customer Service team via email support@ElizabethRoebuckJones.com

Digital Goods

After purchasing online, ROEBUCK-JONES AND ASSOCIATES PTY LTD will send you an email confirmation from ElizabethRoebuckJones.com containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email or a link, within 24 hours. If you wish to query a delivery please contact our Customer Service team via email support@ElizabethRoebuckJones.com

Refund and Returns Policy

If for any reason you are not completely satisfied with your purchase ROEBUCK-JONES AND ASSOCIATES PTY LTD affords you a 30 day money-back guarantee from the time you receive the goods. Please email our Customer Service team at support@ElizabethRoebuckJones.com within that time if you are not satisfied with your purchase, so that we can address your concerns.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the purchaser. We recommend that you return the product via registered post requiring signatures and with tracking. All return postage costs must be pre-paid. You assume any risk for lost, stolen or damaged goods during transit; therefore we advise you also purchase insurance and track the delivery with your postal carrier. ROEBUCK-JONES AND ASSOCIATES PTY LTD is now responsible or parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding the policies published on this website page and the payment services offered by ROEBUCK-JONES AND ASSOCIATES PTY LTD via this website ElizabethRoebuckJones.com please email our Customer Service team at support@ElizabethRoebuckJones.com

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All prices on this site are in Australian Dollars - unless otherwise indicated Dismiss